Why is my training freezing up on my tablet or phone?

While taking training, please use a device with a strong, reliable, high-speed internet connection. Even a brief loss of connection can affect your progress, bookmarks, timer, or training videos. Some browser settings may also prevent certain course content from playing correctly.

If you are having trouble advancing in the training, please try the following:

• Clear your browser cache, log in again, and relaunch the training.
• Try opening the training in a different browser or on another device.
• Make sure the training is open on only one device and in one browser at a time.

This guidance also applies when using a mobile device, such as a phone or tablet. Public Wi-Fi, hotspots, or weak internet connections may cause similar issues.

If you are using an unstable connection, we recommend pausing the training, closing all training windows, and logging out of the site. You can continue once you are in a more suitable training environment.

If these steps do not resolve the issue, please let us know.